Accessibility
& Language
Supports

We strive to create an environment where children, youth and families of all identities and backgrounds feel seen and supported.

Our service strives to honour diverse cultures, family structures, gender identities and lived experiences. Staff are committed to trauma-informed and culturally responsive practices. We listen to feedback and continuously work to improve accessibility and inclusion across our services.

Language Support

We recognize that language can be a barrier to accessing mental health services and strive to provide support in the language that best meets each client’s needs whenever possible. 

Interpretation services may be available for sessions; please check with the location you will be visiting. If you require interpretation or language support, we encourage you to let us know in advance so we can plan accordingly.

Accessibility & Accommodation

We are committed to creating welcoming spaces and flexible service options that support a wide range of accessibility needs.

• All our locations are aim to be physically accessible, including step-free entry where possible
• Virtual and phone appointments may be available as alternatives to in-person visits
• Sensory, cognitive, and communication needs are respected, and accommodations can be discussed with staff
• Clients and caregivers are welcome to share what would help them feel most comfortable during their visit
• We understand that accessibility needs can change over time and may not always be visible. Our staff approach these conversations with care, privacy, and respect.